This privacy policy (“Privacy Policy” or “Policy”) states how Tilo Ride Nigeria Limited policies on collection,
use, and disclosure of information about you in connection with your use of the mobile application Tilo
Drivers (hereinafter “App” or “Application”) owned and controlled by Tilo. The terms “we”, “us” or “our”,
refer to Tilo Drivers Application or the Company, used interchangeably.
Tilo is a provider of a platform that matches drivers and riders in real time. To achieve this we ask for certain personal information which is
displayed on the App. When you use the service available at our App, you consent to our collection, use,
and disclosure of information about yourself as described in this Privacy Policy. Through our Tilo Driver's
and Rider's application, Tilo provides and acts as an intermediary e-commerce marketplace facilitating
drivers connect with end users. It is a platform for domestic consumers to transact with third party drivers,
who have been granted access to the App. Tilo does not provide any services to riders or users other
than providing the marketplace as a platform to transact at their own cost and risk, and other services as
may be specifically being notified in writing.
Tilo is not and cannot be a party to any transaction between
driver and customer, or have any control, involvement or influence over the services received by users
from such third-party sellers / drivers. Hereinafter together referred to a (collectively “Services”). Tilo may
change this Privacy Policy at any time by posting a revised Privacy Policy on this page. Such changes
will be effective upon posting. In every respect, by using Tilo App, you agree to be bound by terms of this
Privacy Policy. This Privacy Policy is effective from January 20th, 2025 and continues until revoked by the
Company.
Your privacy is important to you and to us. We will protect the information you share with us. To protect your
privacy, the App follows different principles in accordance with worldwide practices for customer privacy
and data protection.
We at the Tilo are committed to respecting your online privacy and recognize your need for appropriate
protection and management of any personally identifiable information (“Personal Information”) you share
with us. For the purpose of this Policy, Personal Information means any information that may be used to
identify an individual, including, but not limited to, a first and last name, a home or other physical address
and an email address or other contact information, whether at work or home. In general, you can visit the
App’s web pages without telling us who you are or revealing any Personal Information about yourself. f
however, Personal Information is revealed to us, we won’t sell or give away any content of your Personal
Information to anyone except people who may be involved in the delivery of Service.
When you visit the App or use our Service, we collect and store information about you, your computer or mobile device and your activities. This information may include, but is not limited to:
We will ask you when we need information that personally identifies you or allows us to contact you. Generally, this information is requested when you create a registration or login ID on the App or when you connect or browse connected Apps, linked or listed on our App, or join a limited-access feature of the App.
The information collected from our users or visitors is shared with members and stakeholders of the Company, namely; customers, third party users, companies, employees, stakeholders and other experts who are part of the TiloRide Nigeria Limited. Any information you give us is held with the utmost care and security. We are also bound to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.
Tilo will provide you with the means to ensure that your Personal Information is correct and current. You
may review and update this information at any time at the login section. There, you can: view and edit
personal information you have already given us; tell us whether you want us to send you marketing
information; sign up for electronic newsletters about our services and products.
Service providers hereafter again referred to as drivers, must upload on the App, documents relating to
service provider’s contact details, identity proof, skill or competency including service providers terms and
conditions which should be visible to customers. Service providers agree that the documents uploaded
will be available for the customers to download for their own reference.
Tilo App has taken measures to protect the security of your Personal Information and to ensure that your
choices for its intended use are honoured. We will take precautions to protect and safeguard your data
from loss, misuse, unauthorized access or disclosure, alteration, or destruction. You also have a
significant role in protecting your information. No one can see or edit your Personal Information without
knowing your user name and password, so do not share these with others.
Tilo however does not guarantee your e-commerce transactions to be entirely safe and secure. When you
place orders through our App or online payment gateway service providers (“OPGSPs”) listed on the App.
You must ensure that you agree to the terms and conditions of the said OPGSPs agreement. The
Company shall not be liable should there be a discrepancy in refund, loss or misuse of credit card details,
hacking of sensitive monetary information.
Resolution of all payment related complaints shall remain the responsibility of OPGSPs concerned. Users
must read and agree to the privacy policy and online security framework of respective OPGSPs listed on
the App before transacting. We do not take responsibility for any security lapse, should infringement or
violation happen as a result of you accessing an OPGSP listed on the App.
We want to help you guard your children’s privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using our App. The App does not publish content that is harmful, derogatory or pornographic in nature. However, the App shall not incur any liability should your children provide us any Personal Information without parental consent. If you become aware that a child has provided us with personal information without parental consent, please contact us at our customer care number. If we become aware that a child has provided us with Personal Information without parental consent, we will take steps to remove such information and terminate the user or service provider’s account.
When you visit our App, we may place “cookies” on your mobile to recognize you. We do this to store your preferences, collect statistical data and track your use of our Service. Cookies are widely used, and most web browsers are configured initially to accept cookies automatically. If you prefer not to accept cookies, you may adjust and configure your browser settings accordingly. However, if you turn off cookies, or refuse to accept a request to place a cookie, some features and services on the App may not function properly. Ad companies (including but not limited to Google and Facebook) may also place cookies on your computer to track your activities across various Apps so that they can display targeted advertisements.
When you join Tilo, you provide us with your contact information, including your name, telephone number,
home and email address. We use this information to help you connect with the right audience, namely
users to service providers and vice versa.
We will disclose your Personal Information, without notice, only if required to do so by law or in the good
faith belief that such action is necessary to: (a) confirm to the edicts of the law or comply with legal
process served on the App; (b) protect and defend the rights or property of the Company; and (c) act in
urgent circumstances to protect the personal safety of users of the Company or the public.
Tilo does not rent or sell Personal Information about you with other people (save with your consent) or
non-affiliated companies, except to provide services you’ve requested, under the following
circumstances:
We limit access to Personal Information about you to employees and stakeholders who we believe
reasonably need to come into contact with that information to provide products or services to you or in
order to do their jobs.
We have physical, electronic, and procedural safeguards that comply with the laws prevalent in Nigeria to
protect personal information about you. We seek to ensure compliance with the requirements of the
information technology laws as applicable from time to time to ensure the protection and preservation of
your privacy. Additionally, we follow generally accepted industry standards to protect the Personal
Information submitted to us, both during transmission and once we receive it. However, no method of
transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure.
Therefore, while we strive to use commercially acceptable means to protect your personal information,
we cannot guarantee its absolute security
By using the App, you consent to the terms of our Privacy Policy and to the App’s processing of Personal Information for the purposes given above as well as those explained where we at the Company collect personal information on the web.
If you have any grievance relating to the processing/usage of information provided by you or the App’s Privacy Policy, you may email our grievance officer at support@tiloride.com
We welcome your comments regarding this privacy statement at the contact address given at the App.
Should there be any concerns about contravention of this Privacy Policy, we will employ all commercially
reasonable efforts to address the same. The terms in this Policy may be changed by us at any time.
Should you have concerns regarding this Policy or the Services that we offer, please feel free to write to
us.
IN WITNESS WHEREOF, all users or visitors of the App agree that they have read the terms mentioned
in this Privacy Policy and agree to be bound by them for as long as they continue to either use the App or
avail Services of the Company.
We are using the following permission set for only input purposes. These permissions are not used to
store any type of personal information from the user.
android.permission.CAMERA
android.permission.READ_PHONE_STATE
android.permission.GET_ACCOUNTS
android.permission.READ_CONTACTS
Above authorizations are utilized distinctly to catch data from the camera, perused telephone state, and
read contact for perusing contact subtleties for a crisis call. Information of clients taking under
authorization is appropriately secure and under law of google consents.
Location Permission Declaration:
1. ACCESS_FINE_LOCATION
2. ACCESS_COARSE_LOCATION
3. ACCESS_BACKGROUND_LOCATION
ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION
Above permission is used for access location after allowing the user for accurate delivery of the
product to the door of the customer. Location service is used under the privacy policy of Google
Play Developer Program Policies. We don’t share any type of location data or customer
information for any additional resources. we ensure to the customer for safe and accurate delivery
with privacy taking under an authorization is appropriately secure and under the law of google
consents.
ACCESS_BACKGROUND_LOCATION
Above the location background, permission is used for Delivery/service (for example, food,
package) tracking on the user side. Location service is used under the privacy policy of Google
Play Developer Program Policies. We don’t share any type of location data or customer
information for any additional resources taking under an authorization is appropriately secure and
under the law of google consents
