Effective Date: May 12, 2022
Welcome to TiloRide, a comprehensive mobility and delivery platform operating in Nigeria. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services, including ride-sharing, parcel delivery, food delivery, truck and heavy machinery transport, and related offerings.
1. Introduction
TiloRide is committed to safeguarding your privacy. We adhere to the data protection laws of the Federal Republic of Nigeria and strive to ensure transparency in our data handling practices.
2. Scope and Consent
This Privacy Policy applies to all users of TiloRide’s services, including riders, drivers, delivery personnel, and visitors to our website and mobile applications. By accessing or using our services, you consent to the collection, use, and sharing of your personal information as described in this policy.
3. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, profile photo, payment details, and identification documents (e.g., driver’s license, NIN, BVN) as required.
- Location Data: Precise or approximate location data to facilitate transportation and delivery services.
- Transaction Information: Details of transactions made through our platform, including ride and delivery histories.
- Usage Data: Information about how you interact with our services, such as app usage patterns and preferences.
- Device Information: Information about the devices you use to access our services, including hardware models and operating systems.
- Communications: Records of communications with our customer support or through in-app messaging.
4. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services.
- Facilitate transactions and send related information, including confirmations and invoices.
- Respond to customer service requests and support needs.
- Send updates, security alerts, and administrative messages.
- Conduct research and analysis to enhance user experience.
- Comply with legal obligations and enforce our terms and policies.
5. Sharing and Disclosure of Information
We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing and data analysis.
- Business Partners: Partners who collaborate with us to provide services, subject to confidentiality agreements.
- Legal Authorities: When required by law or to protect our rights and the rights of our users.
- Other Users: For example, sharing your name and contact information with drivers or riders during service fulfillment.
We do not sell your personal information to third parties for marketing purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights and Choices
You have the right to:
- Access and update your personal information.
- Request deletion of your personal information, subject to legal and contractual obligations.
- Object to or restrict certain processing of your information.
- Withdraw consent where processing is based on consent.
To exercise these rights, please contact us at support@tiloride.com.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. You can control the use of cookies through your browser settings.
10. Third-Party Links
Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
TiloRide Customer Support
Email: support@tiloride.com
Website: www.tiloride.com