At TiloRide, safety isn’t just a feature — it’s the foundation of everything we do. We understand that both riders and drivers need to feel secure every time they use our platform, and that’s why we’ve implemented comprehensive safety protocols designed to protect everyone, every step of the way.
Background Checks and Driver Vetting Before any driver hits the road with TiloRide, they undergo a thorough background check. This includes a review of criminal records, driving history, and a personal interview. Only drivers who meet our strict standards are approved, ensuring that every ride is in trusted hands.
Insurance Coverage for Peace of Mind All TiloRide rides are covered by insurance. Whether you’re a passenger or a driver, you can ride with peace of mind knowing that you’re protected in case of any unforeseen incidents. This layer of security ensures that you’re never left vulnerable on your journey.
In-App Safety Features The TiloRide app includes real-time GPS tracking so you can share your trip with friends and family. An in-app emergency button connects you directly to emergency services or our support team at any time. These features are designed to provide immediate help when it’s needed most.
Rider and Driver Ratings After each trip, both riders and drivers can rate and review one another. This two-way feedback system helps maintain accountability and promotes respectful and responsible behavior. Low-rated drivers and riders are flagged and reviewed by our safety team to ensure the highest standards are maintained.
Emergency Protocols and Support We’ve established clear emergency protocols and trained support teams to act swiftly in any situation. Whether it’s a roadside emergency or a complaint, our team is on standby 24/7 to respond and take appropriate action.
Regular Training and Updates Drivers are regularly updated on safety standards and offered optional training to stay informed about best practices, road safety tips, and customer service skills. This helps create a professional and courteous riding environment.
At TiloRide, your safety is our top priority. With every ride, we are committed to delivering a secure, reliable, and comfortable experience. Whether you’re commuting to work or heading home late at night, you can trust TiloRide to get you there safely.